MDM Software

SureMDM | Mobile Device Management

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What is Mobile Device Management (MDM)?

Mobile Device Management (MDM) is a system that enables IT administrators to securely manage both company-owned and employee-owned mobile devices used within their organization. By employing an MDM system, administrators can exercise control over the software, hardware, security, and other aspects of mobile devices, ensuring enhanced security, compliance, and productivity.

SureMDM by 42Gears is an intuitive and powerful MDM solution and app available for Android, iOS/iPadOS, macOS, Windows 10 and 11, Linux, Wear OS, VR, ChromeOS, and IoT platforms. With SureMDM, IT teams can secure, monitor, and manage company-owned devices for dedicated use, as well as employee-owned devices used to access company data (Bring Your Own Device or BYOD). SureMDM encompasses all aspects of enterprise mobility management (EMM) and unified endpoint management (UEM), that includes Mobile Application Management, Mobile Device Management, and Mobile Content Management. All SureMDM plans include SureLock (industry-leading kiosk solution), SureFox (secure browser), and SureVideo (digital signage solution).

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Why is Mobile Device Management important?

In the modern business world, mobile devices have almost replaced conventional desktops. Companies are also increasingly shifting their infrastructure to the cloud, allowing employees to access applications, corporate data, and other resources from anywhere and on any device. This has provided businesses with greater mobility and flexibility.

However, this new wave of mobility has brought along greater cybersecurity risks and made device management even more difficult. These challenges make it imperative for businesses to adopt device management solutions.

Mobile Device Management Solution for Device Lifecycle Management

Even for businesses asking “What is MDM?” it’s never too early or late to start using a mobile device management solution. Enterprise devices have different needs at different points in their life cycles. Using an MDM solution will help with every one of those points, helping businesses get the best return on investment.

Enrollment

SureMDM provides a comprehensive hub for enrolling any kind of device into your network. Where applicable, the MDM software works with Android Zero-Touch Enrollment (ZTE), Apple Business Manager, and Windows Autopilot to rapidly build your device network. You can also manually enroll devices by installing an on-device MDM app and easily connecting the app to the central MDM console. Plus, you can enroll employee-owned (BYOD) devices through Android Work Profiles and Apple User Enrollment, and generate a secure virtual container to store sensitive data.

Provisioning

MDM software makes it simple to provision devices with the apps and content they need. Use Apple Business Manager or Managed Google Play to push apps, or allow employees to access a secure, exclusive Enterprise App Store. For secure files, offer employees an exclusive File Store. You can also lock devices down to several apps, or a single app, to ensure employees use devices as intended once you deploy them. SureMDM’s kiosk lockdown component allows you to easily limit device functionality so devices can serve a dedicated purpose. Plus, mobile device management software also lets you lock down Internet browsing to pre-approved websites for safe browsing.

Deployment

Deploying devices to employees can be challenging if security certificates and other important credentials don’t reach every device properly. SureMDM gives you a straightforward way to push and check security certificates at any time, making sure that devices work well once deployed. Another potential problem is that devices may not properly sync to Wi-Fi, but if they are locked down, users can’t reconfigure Wi-Fi. SureMDM’s lockdown solution automatically opens network settings when necessary, even when device settings are normally blocked, making sure everyone can access the Internet at any time after deployment.

Management

Managing active devices requires admins to keep track of many things at once, and 42Gears’ device management solution makes that possible. With an MDM solution, you can automatically restrict device activity based on time of day and location, for example, and monitor data consumption to warn or block data-hungry devices. Plus, you can coordinate remote app updates across every device from the central console, even when devices are in the field. This keeps device software consistent between users without demanding excessive time from those users. Perhaps most importantly, remote troubleshooting allows admins to get devices working from anywhere, eliminating most travel costs and minimizing device downtime.

Retirement

When it comes time to phase out devices, you can use a mobile device management solution to keep track of devices and ensure they are all factory-reset. You can remotely wipe lost devices as well, to guarantee the data on those devices doesn’t fall into the wrong hands. With employee-owned devices, SureMDM makes it easy to remove the secure enterprise container from the device.

For more information about lifecycle management, check out the Ultimate Guide to Mobile Device Management.

Benefits of Using a Mobile Device Management Solution

Even once you can answer the question “What is mobile device management?” it’s important to see why it matters so much. Choosing to implement a mobile device management solution with SureMDM provides businesses with a wide range of benefits:

Save time by setting up apps and content on many devices at once from a central console, and push updates.

Lower maintenance costs by replacing many in-person repairs with remote troubleshooting via a device management solution.

Improve stakeholder confidence by bolstering your network’s security and ease of management.

Establish clear boundaries for worker-owned devices to manage sensitive data without overstepping personal boundaries.

Prevent device loss with constant inventory tracking, and use location-tracking to find and secure misplaced devices.

Boost productivity by blocking access to games and entertainment via the on-device MDM app.

Types of SureMDM Deployment

When setting up SureMDM, it’s important for you to choose between two deployment methods - cloud-hosted (SaaS) deployment and on-premise deployment. That’s because the method of deployment has a significant impact on how you operate and maintain the solution later on.

Cloud-Hosted or SaaS Deployment

If you choose to go for a SaaS deployment, 42Gears will host all of your company’s data on servers actually hosted by cloud-infrastructure service providers such as AWS, Azure, or Google Cloud Platform. It’s a great choice for companies looking for a straightforward way to quickly set up a mobile device management solution.

Pros:

You can save substantial time and money by relying on pre-existing infrastructure.
All maintenance activities are handled by 42Gears, so you don’t have to worry about behind-the-scenes logistics.
You can scale up as needed as there will always be more space in the server whenever you feel the need to support more devices.

Cons:

You have to trust us to keep your data safe. But rest assured, we have all sorts of safeguards to ensure data stays safe. You can check our security compliance certificates here.

On-Premise Deployment

If you choose to go ahead with an on-premise deployment, 42Gears will lease its software (SureMDM) for use on your own servers. In this case, you will be fully responsible for maintaining and protecting the solution infrastructure.

Pros:

You don’t have to store your company data externally.

Cons:

You will need to build and set up your on-site infrastructure, and then maintain and update it regularly. You will also need time to train your IT staff to do all related tasks.

Top Industries Where SureMDM Excels

Logistics and Transportation

Track and manage delivery devices
Monitor field worker devices
Ensure real-time communication and tracking

Retail

Manage point-of-sale tablets and mobile devices
Ensure consistent brand experience
Secure customer data and payment systems

Healthcare

Protect patient confidentiality
Manage medical devices and tablets
Ensure HIPAA compliance

Education

Manage school and university-issued devices
Control student device usage
Protect educational resources

Hospitality

Manage check-in/check-out tablets
Secure and Manage Restaurant POS Devices
Secure guest information systems
Control in-room entertainment devices

Manufacturing

Manage shop floor tablets and mobile devices
Track inventory and production data
Protect industrial control system access

Banking and Financial Services

Secure mobile banking devices
Ensure regulatory compliance
Manage employee mobile work environments

Field Service and Sales

Track and manage field worker devices
Secure customer relationship management tools
Enable remote workforce management
Protect sensitive sales and customer data

Government and Public Sector

Secure sensitive government devices
Manage inter-department communications
Ensure data protection and privacy

Fitness and Wellness Centers

Manage check-in and membership tablets
Maintain consistent brand experience
Protect member data and privacy

OS Platforms Managed by SureMDM

Android

iOS

Windows

Linux

macOS

Wear OS

VR

ChromeOS

Testimonials

Industries across the world are riding the wave of digitization. Like any other progressive enterprise, we need to keep up with the changing times by adopting new technologies into our business process. To do so, we offer our students special packages that would provide tablets to access study materials and files. We are happy with the way 42Gears products have ensured that the devices are only used for the educational intent they were meant for. Using 42Gears UEM tool, we are able to easily update and manage our app content, while keeping our tablets in secure lockdown.

Ankur Jain

Director and Centre Head, FIITJEE Limited.

We have been using this product for almost 5 years and we will continue to do so.

Matthew Kriel

Project Manager, Instacom South Africa.

SureMDM was narrowed down to be the product we were looking for. The team have been very helpful

Daniel Neill

ICT & AV Manager, AMC.

Mobile Device Management FAQs

What is MDM?

MDM stands for Mobile Device Management, which refers to the technology and policies used by businesses to manage, monitor, and secure both employee-owned and company-owned mobile devices, such as smartphones and tablets, used by their employees for business operations.

What types of devices can be managed with MDM?

MDM can be used to manage, monitor, control, and secure a wide range of mobile devices, including smartphones, tablets, laptops, and other IoT devices used in corporate settings.

What are MDM's features?

MDM offers a range of features, including device enrollment and configuration, security policy enforcement, application distribution and management, content distribution, fencing, remote support, device monitoring and reporting, remote wiping and locking, and location tracking. Some MDM solutions may also offer advanced features such as containerization, app wrapping, and secure browsing.

Is MDM only for large enterprises?

No, MDM is not only for large enterprises. Organizations of all sizes can deploy MDM solutions to manage and secure mobile devices used in corporate settings.

What does mobile device management do?

Mobile device management allows businesses to manage and secure mobile devices used by their employees to access corporate data and applications. MDM solutions enable organizations to enforce security policies, manage and monitor devices, distribute applications, and remotely wipe data in the event of device loss or theft.

What is Computer Device Management?

Computer Device Management is the process and tools for managing the various devices that are connected to a computer system, such as printers, scanners, external drives, and more. This process usually involves setting up the devices, configuring their settings, monitoring their performance, and providing maintenance and updates when necessary.

How much does Mobile Device Management cost?

Mobile Device Management (MDM) software can vary in price depending on the features and capabilities it includes. Generally speaking, prices range from $3 per device per month for basic device management features to $9 per device per month for more advanced and feature-rich MDM solutions. It is important to evaluate your needs before deciding which MDM solution to use, as this will help determine the most cost-effective solution for your organization.

What types of devices are managed by a mobile device management solution?

An MDM solution can manage a variety of devices, including smartphones, tablets, and other mobile computing devices. It supports a range of operating systems and versions, including Android, iOS, Linux, MacOS and Windows. Additionally, some solutions can also be used to manage desktop computers, laptops, and other common workplace devices. Very few solution providers also offer custom solutions for less common platforms, such as Blackberry and Windows Phone.

Can a mobile device management solution spy on you?

No, a solution that used to manage devices remotely cannot spy on you. Mobile device management tools are technologies that allows businesses to remotely configure and manage their mobile devices, and protect the data on these devices, in order to ensure security and compliance with corporate policies. However, someone having access to the MDM tool with elevated permissions can perform undesirable actions on the user's device, including surviellance. The most common misuses of these solutions include using them to view personal information such as emails, texts, or web browsing activities, accessing company data without the employee's permission, and attempting to access information or devices that are beyond the scope of the solutions. Other misuses include using the solution's remote access capability to unlawfully monitor an employee's activities, collecting and storing personal information without consent, and using the solution to gain access to confidential information.

Can a mobile device management solution be used to listen to phone calls?

It depends on the MDM (Mobile Device Management) provider and the type of MDM solution being used. Some MDM solutions have features that allow businesses to manage and monitor their employees' mobile devices, but it is typically not possible to use these features to listen to phone calls. Generally speaking, employers should not attempt to listen to employees' phone calls, as this could be illegal.

What Can My Company See with Mobile Device Management (MDM)?

MDM allows your company to monitor and manage certain aspects of your device for security purposes. Here's a transparent look at what your company can and cannot see:

What Your Company CAN See:

Device information (model, OS version, serial number)
Work email and corporate app usage
Device security status (encryption, passcode settings)
Installed apps list
Network connection details
Location data (if enabled by policy)
Corporate data storage and usage
Security compliance status

What Your Company CANNOT See:

Personal photos and videos
Personal text messages and phone calls
Personal emails and social media
Personal browsing history
Passwords
Banking apps and data
Private files and documents
Personal calendar events

Important Privacy Notes:

BYOD (personal devices) have more privacy protections than company-owned devices
Android work profiles keep personal and work data completely separate
iOS maintains strict boundaries between work and personal content
You have the right to know what data your company collects

Remember: Company-owned devices typically allow more extensive monitoring compared to personal devices used for work. Always check your organization's MDM policy or consult IT for specific details about monitoring on your device.

Can MDM see photos?

No, Mobile Device Management (MDM) solutions cannot directly view or access personal photos on your smartphone, unless they are conifgured to do so. When you use your personal device for work (BYOD), MDM software like SureMDM only has access to work-related data and basic device information like model and OS version.
On Android devices, MDM creates a separate work profile that keeps your personal data, including photos, completely isolated from work content. Similarly, iOS devices maintain strict privacy boundaries between personal and work data.
Your personal photos remain private and inaccessible to your company's IT departmen. Note: Specific access levels may vary based on your organization's MDM policy. Check with your IT department for details about your specific configuration.

Can an MDM do location tracking?

Yes, MDM solutions have features that allow businesses to track the location of their employees' mobile devices. This can be an important security feature for businesses, as it allows them to ensure that their mobile workforce is in compliance with company policies and regulations. Location tracking can also be used to optimize resource utilization and improve customer service.

Can MDM see what apps I have downloaded?

It depends on how the device was enrolled into the MDM. Some MDM solutions have features that allow businesses to monitor the apps that their employees have downloaded to their mobile devices. This can be used to ensure compliance with company policies, as well as to track the effectiveness of employee device usage. In addition, businesses can also use MDM to restrict access to certain apps, and even remotely uninstall apps if necessary.

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