Case Study - Logistics
Business Overview
Delhivery is a fast-growing technology-based logistics company that operates around 86 fulfilment centres for servicing B2C and B2B clients. The logistics services of the company deliver 10 million shipments per month across more than 9000 pin codes, out of which, over 2 million orders are fulfilled in less than 6 hours every month.
Business Case
To manage logistics at such a large scale, Delhivery has equipped its workforce with rugged handheld devices that are used to supervise inflow and outflow of goods, scan barcodes and update information to their central database.
However, managing a huge fleet of devices being used across India was difficult. So they began looking for an UEM solution.
The Challenge
Delhivery needed a solution that could help them:
Manage rugged devices remotely, group them for effective management, push/update applications silently
Track devices and monitor their health in real-time
Reduce data costs by preventing employees from misusing the devices
Industry: Logistics and Supply Chain
Location: Gurgaon, Haryana
Products: UEM Solution (Remote support, Kiosk Mode, Telecom Expense Management, Notification policy)
Operating System: Android
Deployment Size: 20000 devices
Challenges: Delhivery was finding it difficult to manage rugged devices remotely, group them for effective management and push/update applications silently to devices on the field. They were looking for a solution that could help them track devices and monitor their health in real-time and reduce data costs by preventing employees from misusing devices.
Solutions: Delhivery deployed 42Gears’ UEM solutions on over 20000 devices for controlling its device fleet. 42Gears UEM enabled Delhivery to monitor and secure all devices issued to their staff from a single web-based console in real-time. Notifications are sent to concerned personnel in case defined policy requirements are not met by user devices.
The Solution
After evaluating various UEM solutions available in the market, Delhivery selected 42Gears UEM solution for controlling its device fleet. Delhivery deployed 42Gears UEM solution on over 20000 devices that were being used by warehouse workers and delivery agents.
Solution Details
The solution is used to manage rugged handheld devices of various makes and running on different versions of Android (Kitkat to Oreo). It locks the devices down into kiosk mode, which secures data access and prevents data loss by applying advanced user-level security. The lockdown prevents users from accessing any other application except the ones they are allowed to use. It also prevents users from exiting the lockdown mode, leaving no room for users to change the settings enforced.
42Gears UEM enabled Delhivery to monitor and secure all devices issued to their staff from a single web-based console. The console allows them to track devices and keep a tab on device health in real time. Notifications are sent to managers/supervisors in case defined policy requirements are not met by user devices.
42Gears UEM also aids Delhivery in grouping the devices based on the regions they were being used in. This further eases device monitoring and management. The solution also enables the admin to silently push Delhivery application/s to devices and update them remotely, thus eliminating the need to physically bring the devices to the support centre. It allows the IT admin to check for issues with the hardware and software. The telecom expense management feature allows the company to monitor and control cellular data, even when the devices are on the move.
The Results
1. Delhivery has achieved a great value on ROI.
2. Delhivery has also reduced its spends on mobile/cellular data costs.