Kiosks and kiosk-enabled devices have seen a huge increase in adoption by businesses across industries. From improving the hospitality experience for customers to offering self-checkout options at major retail stores, the use cases of kiosks continue to grow with each passing year.
According to a report, the global kiosk market was valued at $26.45 billion by 2022 and is projected to reach $43.65 billion by 2028. Devices converted to kiosks offer businesses the opportunity to reduce costs and waiting times.
So why are businesses turning towards kiosks?
Let’s take a look at the key factors that are driving kiosk mode adoption.
Higher efficiency and convenience:
Higher average spend per customer
Better customer experience:
Reporting and analytics
Improved profitability and ROI:
What are the factors to consider when calculating kiosk mode ROI?
To calculate ROI, businesses need to consider two key variables:
1. Costs
This includes all the costs associated with implementing and operating a kiosk. This includes – hardware procurement, software installation, maintenance, and support costs.
2. Savings
This includes labor cost savings and any additional revenue that can be attributed to faster order/ticket processing (or any revenue lost due to long waiting times).
Once the costs and savings have been identified, businesses can calculate the expected ROI from using kiosk-enabled devices. The formula for calculating the ROI is (savings-costs)/costs.
For instance, if the cost of procuring tablets and installing SureMDM to enable kiosk mode on these tablets is $30000, and the expected savings for a period of 9 months is around $42400, the ROI for that period would be (42400 – 30000)/30000, which equals to 0.413 or 41.3%.
Enabling kiosk mode on existing devices is just one aspect of MDM that allows businesses to achieve a higher ROI. To calculate the total ROI of a comprehensive MDM solution, like SureMDM, on your operations, check out our SureMDM ROI calculator.
Now, let’s take a look at how Schuster Concrete, a leading US-based supplier of concrete products, leveraged 42Gears solutions for converting their devices into kiosks, and helped them improve their ROI and boost operational efficiency.
Enabling Schuster Concrete to Achieve Higher ROI By Enabling Kiosk Mode on Driver Tablets
To empower their drivers, Schuster Concrete was looking at providing Android tablets for route navigation and coordinating with customers.
However, provisioning these tablets raised the following potential concerns:
- Schuster needed its drivers to be able to access essential work-related apps only so that they did not get distracted by other tablet apps.
- Similarly, the company wanted to provide drivers with access to specific URLs for training videos while ensuring that they do not get distracted by other websites.
- Identify and troubleshoot malfunctioning tablets that are used by drivers on the road.
To address these concerns and improve Schuster’s ROI on the procured Android tablets, 42Gears offered SureMDM, SureLock, and SureFox. With SureLock, Schuster was able to lock down their tablets to display only permitted applications. SureFox provided an additional layer of security by blocking URLs and providing secure access to online training videos only. SureMDM enabled Schuter’s IT admins to remotely access and troubleshoot devices, even when the drivers were on the road.
By implementing 42Gears solutions, Schuster not only reported an increase in ROI but also an improvement in their driver productivity, and a substantially lower number of instances of device malfunctions or downtime.
Improve your ROI and easily convert your devices into kiosks with SureMDM
SureMDM is designed to help businesses maximize device ROI by turning them into kiosks. The solution can convert any device into a kiosk, regardless of the operating system the device runs, empowering businesses to extract maximum value from their fleet of devices.
