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SureMDM - Frequently Asked Questions

1. What is SureMDM?

SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution for Android, iOS, iPad OS, Windows, macOS, Linux, VR, Wear OS and IoT devices. You can secure, monitor and manage company owned devices for dedicated use as well as employee owned devices used to access company data (BYOD). SureMDM incorporates all aspects of EMM such as Mobile Application Management, Mobile Device Management and Mobile Content Management.

2. What platforms are supported by SureMDM?

Android, iOS, iPad OS, macOS, Windows 7/8/10/11, Windows Mobile, Windows CE, Wear OS, Linux, VR and IoT.

3. How can I evaluate SureMDM?

You can evaluate the SaaS version of SureMDM by filling in the Registration Form, which will take only a few minutes. After registration, you will receive an email with instructions to get started.

In case you wish to try out the on-premise SureMDM solution, you can drop an email to us at sales@42gears.com or call us at +1 424 284 2574 to get started.

4. Due to business and corporate policy requirements, I cannot use the SaaS version. Can I evaluate the on-premise version?

Yes, it is possible to evaluate the on-premise version. You can send your request to sales@42gears.com or call us at+1 424 284 2574.

5. Where are your servers located?

SureMDM servers are hosted in AWS data centers located in the US, EU and India. Amazon EC2 provides secure, top of the class, high availability cloud infrastructure.

6. How do you ensure data security?

You can find the complete details of our Security and Compliance standards here: https://www.42gears.com/security-and-compliance/

7. What happens at the end of the trial?

At the end of the trial, you will be expected to initiate a purchase. Unless that’s done,  the trial account will get disabled automatically. A 42Gears representative will contact you to confirm your purchase decision at the end of the trial period. You may also contact 42Gears directly at any time regarding your decision to purchase SureMDM or cancel the trial.

Note: If you choose to cancel the trial or decide not to purchase SureMDM, you will need to back up your stored data in the format available. 42Gears is not responsible for any data left on the SureMDM system.

8. I want to request an extension of the 30-day free trial period?

The trial period is for 30 days, but we review extension requests on a case-by-case basis. Please submit your extension request to sales@42gears.com with your account details for us to evaluate your request.

9. I am satisfied with the product. How do I buy it now?

You can purchase the product online from here.
Once purchased, we will make your trial account live with the purchased device limit. In case you buy the on-premise version, we will send you the required installation files, setup instructions and license key.
You can reach our sales team at sales@42gears.com in case you have any pricing related questions.

10. Does SureMDM support Android Enterprise features?

Yes, SureMDM supports different Android Enterprise enrollments like Company Owned (Device Owner) and BYOD (Profile Owner).

11. Can I push applications from Google Play Store/Apple Store/Windows App Store through SureMDM?

Yes. The SureMDM App Store allows IT Pros to create their own enterprise app stores. You can use the SureMDM web console to compile a list of enterprise apps and push it to the enrolled mobile devices.

12. Can I push content to devices remotely through SureMDM?

SureMDM offers a secure way to share and distribute enterprise files through the File Store option. This option allows you to create a document library and share documents like images, videos and other files across enrolled devices.

13. Can we customize the reports in SureMDM based on our needs?

Yes, SureMDM has the option to customize reports. Once you log into the SureMDM web console, you can use Reports and Custom Reports option to generate tailor-made reports.

14. How do I customize the notifications we receive from the SureMDM web console?

There is an option to customize the notifications in the SureMDM web console under ‘Account Settings’ called Alert Template. You can use this option to  create or edit the notification template for alert messages.

15. We would like to have more than one user with different permission levels to access SureMDM. Is this possible?

Yes. SureMDM allows you to have multiple users with different roles and defined permissions of device management for the same account. Please go through below article for more details: https://knowledgebase.42gears.com/article/efficient-mdm-user-management-using-suremd

16. Can we remotely control devices through SureMDM?

Yes. SureMDM has a remote support feature which is supported on most of the devices.

17. Can I locate devices using SureMDM?

Yes. SureMDM’s Location tracking feature enables you to remotely track and locate enrolled devices.

18. Is 42Gears GDPR compliant?

Yes, under GDPR, 42Gears shall notify the Customer of any data breaches involving the data it processes on behalf of the Customer as soon as reasonably practicable. 42Gears shall provide support to the Customer at their request to assess the impact of its services on the Customer’s privacy (for example, through assisting the Customer with a Data Protection Impact Assessment); 42Gears shall provide support to Customer in responding to requests from data subjects to exercise their rights under the EU General Data Protection Regulation (GDPR). 42Gears has documented its processing and publishes this in its Privacy Notice. Please refer to below link for more details: https://www.42gears.com/blog/42gears-commitment-to-general-data-protection-regulation-gdpr

19. What are different pricing plans available?

We have a pricing plan for every size and type of deployment. Please refer to below link for details: https://www.42gears.com/pricing/mobile-device-management/

20. Do you have a detailed feature comparison chart for different tiers?

Yes, please click the link provided below for the detailed comparison: https://www.42gears.com/pricing/mobile-device-management/

21. Does SureMDM have a limit on the number of devices it can support on the server?

No, any number of devices can be enrolled into SureMDM. For on-premise deployments, you just need to make sure that the minimum system requirements are met for respective deployment sizes.

22. What are different integrations SureMDM supports?

Below are various integrations 42Gears has with other third-party solutions:

    • Directory Services
    • Intel vPro & AMT Integration
    • SIEM
    • Webhooks Framework
    • CISCO ISE
    • Aruba ClearPass
    • Microsoft 365
    • Android Enterprise (BYOD, Device Owner)
    • Samsung E-FOTA Updates
    • Zebra LifeGuard OTA Updates
    • Apple Business Manager
    • Data Analytics

23. Can I increase the SureMDM storage limit?

Yes, additional SureMDM cloud storage (in GB) can be purchased within the SureMDM console or by raising a request to sales@42gears.com.

24. Does SureMDM support mass deployment programs?

Yes, SureMDM supports the following mass deployment programs:

    • Android Zero-Touch Enrollment (ZTE)
    • Samsung KNOX Mobile Enrollment (KME)
    • Apple Configurator Enrollment
    • Provisioning Package (PPKG) Enrollment for Windows
    • Pre-Approved List-Based Enrollment
    • G-Suite Enrollment
    • Proprietary QR Code Enrollment

25. How can I contact 42Gears support?

You can reach out to our support team via Chat/Email/Phone
Phone - +1 424 284 2574
Email - Sales Support - sales@42gears.com
Technical support - techsupport@42gears.com
Support request can also be submitted through below link: https://www.42gears.com/submit-a-ticket/

26. Do you have a self-service portal where I can check for common issues and get answers?

Yes, we have a Knowledge Base portal: https://knowledgebase.42gears.com/

27. Do you have a public forum where I can discuss/exchange ideas/opinions?

Yes, we call it the 42Gears Community Skybase. You can access here: https://community.42gears.com/

28. I am an application developer, and we are using your API’s. Is there a forum where I can interact with your development team?

Yes, we have a dedicated developer support forum: https://developer.42gears.com/