FieldServices

42Gears Improves Field Service Efficiency with Mobile Technology

We have many customers in the HVAC field service management industry, among other industries, that rely on field services teams. More and more firms use mobile technologies, including tablets and smartphones, to increase workers’ efficiency and accuracy. With SureMDM by 42Gears, field technicians receive jobs as soon as they appear, and admins can then remotely track staff performance and instantly resolve any issues that arise.

Field Services Are Adopting Mobile Technology on a Large Scale

For firms in industries that rely on field services, such as construction and logistics, efficiently coordinating field services is essential. Mobile technologies have allowed field force personnel to plan their schedules more effectively, enhance customer service by learning the history of a given job, manage inventory more efficiently, and drive safer and better-optimized routes. Behind-the-scenes, office staff can track and manage technicians via GPS so that they can efficiently assign new tasks to active field technicians. Our products, including SureLock by 42Gears and SureFox by 42Gears, provide the means to securely and effectively deploy field management software on mobile devices, including tablets and smartphones.

Top field services management brands rely on 42Gears

42Gears provides reliable solutions for securing and managing devices deployed in field services.

Device Security

We help you ensure that your devices are always fit for use. With our products, back-office personnel can continually monitor device status, and alert field staff if necessary. You can monitor device health, get alerts and notifications when devices cross data-consumption thresholds, improve efficiency by collecting data and performing diagnostics, and generate reports for usage patterns (including mobile data consumption) to keep your expenses in check.

Diagnostics and Reporting

We help you ensure that your devices are always fit for use. Monitor health of devices, get alerts and notifications when thresholds get crossed. With our products, back office personnel will get to know the status of devices and alert the field operator. Improve process efficiency by collecting data and performing diagnostics. Generate reports for usage patterns including data and keep your expenses in check.

Device Deployment and Management

42Gears provides easy mass-configuration options so that you can set up your devices in no time. After deployment, managing these devices is simple and easy with a centralized web console. Field operation can be viewed and managed remotely,keeping field operators connected to the back-office staff. You can track and monitor devices in real-time. Devices in-the-field can automatically capture and update job information. Wiping data, pushing software and taking control of devices can all be done remotely, saving you precious time.

Support and Maintenance

We help you maintain and support a large number of devices with ease, properly maintaining all devices spread across a region. With our product you can remotely take control of a device on-field for providing real-time technical support. We let you group your devices and schedule maintenance activities like scans and software upgrades.