How AGT MAROC Reduced Administrative Workloads by 50% with 42Gears SureMDM Hub

How AGT MAROC Reduced Administrative Workloads by 50% with 42Gears SureMDM Hub

Business Overview
AGT MAROC is a leading integrator of IT solutions operating across Morocco. As a trusted technology partner, the company specializes in delivering comprehensive IT infrastructure, services, and software solutions to help organizations optimize their digital operations. As AGT MAROC expanded its customer base, managing multiple customer environments efficiently became increasingly important. The company partnered with 42Gears to leverage SureMDM Hub, a multi-tenant solution developed specifically for IT integrators and Managed Service Providers (MSPs), enabling it to manage multiple customer environments from a single dashboard while simplifying the delivery of endpoint management services.
Challenges
AGT MAROC needed a more efficient way to provision customer test environments and manage multiple client deployments. As its customer base grew, AGT MAROC sought to streamline multi-tenant management, accelerate proof-of-concept delivery, and improve visibility across customer accounts, including license status and renewal timelines.
Solutions
AGT MAROC deployed 42Gears’ SureMDM Hub to quickly create isolated client test environments and monitor all customer accounts from a single multi-tenant dashboard. This enabled AGT MAROC to simplify customer and license management, proactively monitor renewal timelines, and deliver secure endpoint solutions across Android, iOS, and Windows devices with capabilities such as SureLock (app lockdown), Location Tracking, and Remote Control.
Results: Improved Efficiency, Visibility, and Scalability
By implementing SureMDM Hub into its daily operations, AGT MAROC achieved measurable improvements in administrative efficiency and customer management:
  • Up to 50% Reduction in Administrative Workload: Consolidating multiple customer accounts into a single dashboard reduced the manual effort required to track and manage individual deployments, freeing up technical resources for higher-value activities.
  • Improved License Visibility: The centralized platform gives the team a clear, real-time view of customer setups and subscription status, making renewal management easier and more proactive.
  • Faster Customer Onboarding: The ability to rapidly provision test environments and deploy configurations helps AGT MAROC accelerate onboarding and proof-of-concept delivery.
  • Streamlined Support Operations: Standardized workflows and simplified provisioning reduce repetitive administrative tasks and improve day-to-day productivity.
  • Enhanced Customer Support: Leveraging capabilities such as Remote Control, Location Tracking, and SureLock, AGT MAROC can provide secure endpoint management and technical support across Android, iOS, and Windows devices.
Conclusion
By adopting 42Gears SureMDM Hub, AGT MAROC simplified the management of multi-tenant endpoint deployments and reduced the administrative effort involved in supporting multiple customers. The platform has also helped the team streamline test environment provisioning, improve visibility into customer accounts and licenses, and deliver endpoint management services across multiple operating systems. With these capabilities in place, AGT MAROC is better positioned to scale its endpoint management offering while providing a more responsive experience to customers.
Partner Testimonial
“SureMDM Hub has improved our operational efficiency by more than 50%. The ability to manage multiple customer environments from a single multi-tenant dashboard has significantly reduced the time we spend on administration, license tracking, and customer management. We can now add licenses directly through the Hub, making the whole process much faster. When a customer needs to manage a new device, we can get the required SureMDM license in place quickly and move straight into implementation and device management, without unnecessary waiting. This makes our own processes more efficient while also providing our customers with a faster and smoother user experience.”

SALAH KACEM
GENERAL MANAGER, AGT MAROC
About the Partner
AGT MAROC is a leading IT solutions integrator based in Morocco, dedicated to delivering cutting-edge technology and robust infrastructure services. With certified 42Gears engineers and a proven track record of SureMDM deployments across banking, telecom, retail, and public sector clients in Morocco, AGT MAROC helps businesses navigate digital transformation, optimize hardware and software deployment, and maintain secure, highly efficient enterprise environments.