BG

42Gears’ solutions help Mobis India Ltd. improve operational efficiency and minimize troubleshooting timelines

Business Overview

Mobis India Ltd., a subsidiary of Hyundai Motors, specializes in manufacturing spare parts and accessories for Hyundai automobiles. Mobis focuses on electrification, connectivity, and autonomous driving. The company strives to make driving safer and simpler and supplies service parts as well. Through a network of Parts Distribution Centers (PDCs), dispersed throughout major cities, Mobis provides after-sales parts and accessories. The company also exports accessories and parts for after-sales service through its extensive network of international distributors. Mobis also created a massive flow production line to manufacture essential components of hydrogen-powered vehicles in order to make the technology more suitable for mass production. Mobis is a customer of 42Gears’ partner, Supra Compec Pvt. Ltd., a Chennai-based IT hardware sales and support provider operating since 1996.

Challenges
Mobis faced significant challenges managing their Windows CE and Windows ME devices. The company’s manual and time-consuming approach to application deployment, policy management, and troubleshooting was not only ineffective but also expensive. Additionally, they lacked knowledge regarding battery life, device performance, and potential problems with its devices operating at remote sites. The combination of these issues and lack of insights led to delayed response times as well as frequent downtimes during crucial working hours.
Solution
SureMDM and SureLock by 42Gears Mobis India Ltd. selected 42Gears’ solutions (recommended by Supra Compec) to manage its Motorola Windows CE and Windows ME devices efficiently. The deployment of 42Gears’ SureMDM and SureLock turned out to be a game changer for them. 
  • With SureMDM, Mobis is now able to effectively manage its applications and remotely enforce policies and regulations in a more efficient manner.
  • 42Gears offered a custom-made feature that enabled Mobis to collect valuable insights into device performance and device battery life, and get access to analytical data, which helped them identify and address potential issues proactively. 
  • They are now experiencing improved device security and enhanced overall productivity in the workplace
  • The 42Gears solution helped them streamline their processes and increase operational effectiveness, which, in turn, raised customer satisfaction.
  • The solutions facilitated easy device management in manufacturing and warehouse- operations scenarios.
The uniqueness of 42Gears lies in its ability to offer comprehensive device management support for Windows CE devices while also providing on-premise or air gap network support. This was especially important for a company that had expressed security and privacy as top priorities.
Results
The implementation of SureMDM and SureLock helped Mobis improve operational effectiveness, device management efficiency, and customer satisfaction. Mobis can now access device-related reports. With the improved reporting, Mobis management is better equipped with the information and data to make faster and more effective decisions. 
  • SureMDM enabled the remote deployment of applications and enforcement of policies and regulations, resulting in a 70-80% improvement in operational speed. 
  • Troubleshooting-timelines were minimized by 60% since the company started resolving issues remotely.