From Dock to Driver: How Consam soc. Coop Cut IT Configuration Time by Over 75% with SureMDM

Business Overview

Consam Soc. Coop. is a group of service cooperatives, operating across both public transit networks and environmental utility services, in Italy. The customer relies on a massive workforce of frontline operators and warehouse personnel. Their field operations span multi-sector logistics, requiring seamless connectivity between transport vehicles, management software, and centralized supply warehouses to ensure continuous service delivery. Managing mobile devices across these diverse field environments was a critical challenge. Faced with a growing fleet of devices—each with unique configurations and inconsistent security standards—the organization needed a centralized solution to simplify device setup, enhance endpoint security, and streamline user support. By implementing SureMDM by 42Gears, the organization standardized its mobile ecosystem, achieving a more than 75% reduction in weekly IT operational time and a drop in costly on-site support visits.

Challenges

The company was managing a growing number of mobile devices, each of which had different configurations. Keeping these devices secure while ensuring they were properly configured had become increasingly challenging. Manual device configuration was also taking significant time, making it difficult for the IT team to efficiently support users across different operational environments.

"The number of mobile devices is constantly growing, and keeping them secure was no easy task—especially since they were all configured differently. Performing each configuration was time-consuming, and time is always in short supply."
- Matteo Agnoletti
Head of IT, Consam Soc. Coop.

Solutions

Seeking an all-in-one Mobile Device Management (MDM) solution, the team evaluated SureMDM by 42Gears. A product demonstration clearly showcased the platform's potential to centralize control, automate provisioning, and standardize device security across departments. Key Deployment Highlights

Transport & Fleet Vehicles: Provisioned in-vehicle devices running specialized applications connected directly to the central management software.
Warehouse & Logistics Management: Standardized dedicated devices used for inventory tracking, warehouse logistics, and field management.
Unified Security Policies: Automated identical security baselines and app distributions across every field unit.

Results: Faster Provisioning, Reduced Downtime, and Lower Support Costs

By implementing SureMDM by 42Gears, Consam Soc. Coop. achieved measurable improvements across provisioning speed, fleet uptime, and support operations:

Rapid Device Provisioning (>75% Time Saved): Moving away from tedious individual setups freed up over 20 hours per week for the IT team. Instead of spending hours manually loading apps and security rules onto each vehicle dashboard unit or warehouse handheld, IT admins now deploy standard configurations over-the-air in minutes.
Reduced Fleet Downtime (>50% Downtime Reduction): System stability increased and software errors dropped dramatically across frontline hardware. Drivers and logistics staff face fewer application crashes and configuration glitches, keeping service vehicles on the road and warehouse scans moving without interruption.
Streamlined Remote Support (>50% Faster Resolution): Identical device profiles eliminated guesswork during technical support calls. When a warehouse operator experiences a glitch, help desk staff instantly recognize the unified software setup and push remote fixes without lengthy diagnostic checks.
Eliminated Unnecessary Field Trips (>75% Drop in On-Site Visits): IT teams no longer need to physically travel to depots or fleet stations to fix malfunctioning hardware. Updates, app patches, and troubleshooting are handled centrally via the SureMDM console, drastically cutting down on traveling technician costs and delay.

Conclusion

By adopting SureMDM by 42Gears, Consam Soc. Coop. standardized its mobile device ecosystem, drastically reduced the time spent on manual configuration, and improved both fleet uptime and remote support efficiency. The platform has helped the team unify security policies across transport vehicles and warehouse handhelds, eliminate repeat on-site visits, and accelerate provisioning across a growing device fleet. With these capabilities in place, Consam Soc. Coop. is better positioned to scale its frontline operations while delivering a faster, more consistent user experience to operators across transit and environmental services.

Customer Testimonial

"We have a large number of operators across various sectors, each requiring a device to perform their duties; configuring them all—and maintaining the necessary level of security—had become a difficult task. Thanks to SureMDM, we were able to configure all the devices used in our transport vehicles, deploying the apps that connect to our management software. We also used the system to configure the devices used for warehouse management. This approach has made the configuration process much faster and more secure; furthermore, since all devices are configured identically, providing support to the various users has become easier."

Matteo Agnoletti

Head of IT, Consam Soc. Coop.

About the Customer

Consam Soc. Coop. is a group of service cooperatives operating across both public transit networks and environmental utility services in Italy. With a large frontline workforce spanning transport, warehouse logistics, and field management, the organization relies on tightly integrated mobile devices and central management software to keep continuous service delivery running across multi-sector operations.