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SureLock for Android - Frequently Asked Questions

1. What does SureLock do? How can I evaluate SureLock

SureLock is an application used by enterprises to lock down mobile devices and tablets to approved applications as per business requirements. SureLock helps convert devices into kiosks or dedicated-purpose tools. 

You can download the trial version of SureLock by clicking here and evaluate SureLock to check if it meets your requirements. To get a full-featured version for seven days, please contact sales@42gears.com or sign up using your email id after downloading SureLock on your mobile device.

2. How does SureLock help enterprises?

SureLock locks down devices to approved applications only, so that end-users cannot access other applications, system settings, file storage, etc., on their devices. This ensures that devices are used for intended purposes only and not for personal use. This serves to increase the productivity of business resources.

SureLock is a highly configurable and customizable solution that creates kiosk-type execution environments on Android smartphones and tablets.

3. What are the salient features SureLock has?

SureLock has many important features such as single application mode, shared device mode, driver safety, restrict peripheral settings, lock safe mode, manage shortcuts, prevent suspend mode, and many other advanced features related to signature permissions on the device. 

For the complete list of features, please click here.

4. What Android versions are supported by SureLock?

SureLock is available for the following Android versions:

  • Android 15
  • Android 14
  • Android 13
  • Android 12 
  • Android 11 
  • Android 10
  • 9.0 Pie
  • 8.0 Oreo
  • 7.0 Nougat
  • 6.0 Marshmallow
  • 5.0 Lollipop

5. Will SureLock work on all Android devices?

SureLock works fine on any standard Android device with Android 5.0 or above. 

6. How can I make a device to run only one application and block the rest of the settings and applications on the device?

You can use the ‘Single Application Mode’ option in SureLock to run an application in kiosk mode. With just one application in the foreground, access to the Settings or other applications will be blocked.

7. Can SureLock Disable Safe mode and factory reset mode on Android devices?

Yes, SureLock can disable factory reset mode and safe mode on Samsung devices with Android 5.0 or above. SureLock can also lock safe mode on mobiles with OS 6 and below.

8. Can SureLock disable the status bar, notification panel, and soft bottom bar?

Yes, SureLock can block access to the status bar, notification panel, and bottom bar.

9. What is the driver safety feature in SureLock?

Driver Safety is a feature that keeps a check on vehicle speed. Once a vehicle crosses the threshold speed, SureLock sends e-mail alerts to the admin, blocks app access on the device, and performs other such actions (to ensure driver safety).

10. Can a device be used for branding purposes with SureLock running on the device?

Yes. Admin can use Wallpaper and Screen Saver features in SureLock and use the device for branding purposes.

11. Can admin allow Widgets and Shortcuts on the SureLock home screen?

SureLock has features to accommodate widgets and shortcuts on the SureLock home screen.

12. How can I configure multiple devices quickly?

Admins can use Import/Export settings in SureLock to configure multiple devices at a time.

13. Can I configure screensaver when the device is running with SureLock?

Admins can configure a system screen saver on devices and even use SureVideo to display the desired media file(s) as a screensaver.

To download SureVideo, click here (https://mars.42gears.com/support/inout/surevideo.apk)

14. How to exit SureLock when the device is in Single Application Mode?

Reboot the device and tap 5 times on the loading screen. Once the password prompt appears, enter the password to get into SureLock Admin settings, and click on the Exit SureLock option. The default SureLock password is 0000.

15. How to exit SureLock?

Tap 5 times on the loading screen. Once the password prompt appears, enter the password to get into SureLock Admin settings, and click on the Exit SureLock option. The default SureLock password is 0000.

16. What is kiosk management software?

Kiosk management software is a specialized solution designed to manage, monitor, and maintain kiosk devices, such as self-service kiosks, digital signage, and interactive touchscreens. These software solutions enable organizations to lock down devices with approved apps, restrict browsing to allowed URLs, provide a secure browsing experience, and manage the content, user experience, and functionality of kiosks while ensuring their security and reliability.

17. How much does kiosk software cost?

Kiosk software costs vary depending on factors such as the number of devices, feature requirements, and the chosen vendor. Prices can range from $10 to over $100 per device per month. Enterprise plans may also be available for large-scale deployments.

18. In addition to GDPR, does 42Gears comply with any other data protection regulations?

Kiosk software offers numerous benefits, including an enhanced user experience, increased efficiency, and cost savings. It streamlines content management, simplifies device monitoring, and ensures security. Kiosk software can allow you to blocklist/allowlist apps and URLs, create content display loops, and restrict device hardware keys. With centralized control, businesses can easily deploy updates and maintain consistency across devices. Kiosk software also provides valuable usage analytics, helping organizations optimize their kiosk deployments and improve customer satisfaction.

19. What features should I look for in kiosk software?

When selecting kiosk software, consider features such as centralized management, content management, remote control, device monitoring, security and compliance, customization, usage analytics, and integration capabilities. Additionally, ensure compatibility with your hardware, ease of use, scalability, and reliable customer support. Choosing software that meets these criteria will optimize your kiosk deployment and user experience.

20. How do I install and maintain kiosk software?

To install kiosk software, follow your vendor's instructions, which may involve downloading and installing the software on each device or using a centralized deployment method. For maintenance, regularly update the software, content, and settings using the management console. Monitor device performance and troubleshoot issues remotely, ensuring that the kiosk software remains secure, up-to-date, and functional for an optimal user experience.

FAQs for EA

1. What is EA?

EA (Enterprise Agent) is a 42Gears application signed by the OEM (device manufacturer) that provides special permissions to the applications running on Android devices to achieve advanced lockdown and management features.

2. How to find out if my device is EA supported?

You can contact 42Gears Tech support for details.

3. What are the features EA can provide?

EA can provide advanced features such as disable/hide bottom bar, disable soft navigation keys, disable hardware buttons, schedule reboot, disable USB, and more.

4. What are the OS versions on which EA is supported?

EA is available for the following Android versions:

  • Android 14
  • Android 13
  • Android 12
  • Android 11
  • Android 10
  • 9.0 Pie
  • 8.0 Oreo
  • 7.0 Nougat
  • 6.0 Marshmallow
  • 5.0 Lollipop

5. Is EA available for all Android devices?

EA will be available only for devices that have signature permissions from device manufacturers. 

To check if EA is available for a specific model of the device, please contact 42Gears Tech Support team.

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