Empower Users with SureMDM Self-Service Portal and Reduce IT Support Costs

Imagine a situation where the IT team gets numerous requests on finding a lost device, resetting passwords, and erasing corporate data on a lost or stolen device. While these important issues appear to be minor, they can eat away your IT team’s productivity and energy.

Think about it: How many hours would be wasted on fixing these little hiccups ? Also, the average cost of handling a support ticket is $22¹. Now just think about the amount of time and money getting wasted. 

But, what if there was a way to cut down on these tickets and free up time for more priority work? Sounds interesting, right? Well, that’s where the Self-Service Portal in SureMDM comes into the picture! 

What is a Self-Service Portal in SureMDM? 

A Self-Service Portal is a web-based portal where end users can view the list of devices they have enrolled and independently access and execute selected device management tasks without depending on IT admins. This not only reduces the number of support tickets, but also empowers end users to effectively manage their enrolled devices. 

How Does Self-Service Portal Work in SureMDM?

To access the Self-Service Portal from devices, there are three simple steps

• Enable the Self-Service Portal option: First, IT admins must enable the option on SureMDM Console
• User Login: End users can log into the Self-Service Portal using their SSO credentials (work email ID and password)
• Perform Actions on Devices: On the console, end users can see the selected device actions including remote wipe, location tracking, password reset

And that’s it! End users can now perform these tasks on their enrolled devices.

Check this article on how to set up Self-Service Portal in SureMDM.

What Are the Benefits of SureMDM Self-Service Portal? 

• More Power to Users:

  SureMDM Self-Service Portal empowers the users to perform basic device management tasks without depending on the IT teams.

• Reduced Support Tickets:

  As end users can fix selected problems by themselves, it reduces the number of IT support tickets and further reduces IT burden.

• Optimize Operational Costs:

  With the reduction in support tickets, the costs of handling tickets also decreases. 

• Improved IT Efficiency:

  IT teams can focus on more pressing issues rather than spending time on small requests. 

To Sum It Up

The Self-Service Portal in SureMDM is a game changer for improving user experience and reducing support costs. It allows end users to perform selected remote actions over the air without any IT involvement.