Reduce IT Burden and Increase Productivity with SureMDM Remote Support

In every organization, IT/system administrators play a crucial role in securing, monitoring, and managing devices used for work. Undoubtedly, one of the key responsibilities of IT administrators is to ensure that enterprise devices are operational 24/7, with minimal downtime. 

When devices malfunction or experience performance issues, IT administrators typically attempt troubleshooting through various conventional methods such as physical inspection at the office, email, chat, or even over the phone. Notably, end users may not always be able to follow troubleshooting instructions, and in some cases, it might take a considerable amount of time to resolve issues. For the on-field employees, traveling back to the office or transporting the device for troubleshooting is not always feasible, as it incurs costs for travel and device idle time, ultimately resulting in a loss of productivity. 

Addressing these concerns raises a crucial question: How can we offer support for remote devices in a way that reduces device idle time, eliminates the necessity for travel, and minimizes time loss? 

In this blog post, we'll explore how SureMDM remote support serves as a crucial tool for enterprises, empowering them to troubleshoot devices remotely and ensure consistent device uptime.

Remote support is one of the most used and much sought-after features of SureMDM. With remote support, IT administrators can remotely access any enterprise device and troubleshoot issues in real time. 

Here are the five important ways you can use SureMDM Remote Support

Remote troubleshooting: Remotely access and control the end user’s device screen to analyze root cause, run diagnostics, and troubleshoot issues in real-time. With SureMDM Multi-Admin Remote Control, you also get the option to add multiple team members (up to 10) to simultaneously join a session, identify technical issues, and sort them out using collective knowledge. 

Remote transfer of files/folders: Do you want to push some files or folders to end-user devices? Use remote file explorer to browse files stored on the end user’s device or push files to them, all without interrupting existing workflows. 

Record screens and capture screenshots for easy troubleshooting: In cases where IT admins are not able to provide quick fixes, they might want to escalate an issue to a tech team. Remote screen recording or screenshots come in handy when a tech team is involved in troubleshooting or if the admin maintains a repository for his team to learn from. 

Monitor, manage, and troubleshoot processes/applications: With the task manager, you can get insights into hardware resource usage and performance with metrics such as CPU usage and RAM usage to identify and troubleshoot bottlenecks that hinder the optimal performance of a device. IT admins can also remove processes and applications to enhance device performance. 

Control screen sharing and device volume levels: Admins can remotely pause screen sharing to reduce data consumption, reduce the risk of sharing sensitive information, and minimize distractions for both the admin and the end user so they can focus on tasks at hand. They can also remotely keep the device volume to optimum so it is in the comfortable range for both admins and end users. 

Why you should try SureMDM Remote Support

• Extend real-time support to end-user devices.
• Save costs and time by eliminating the need to transport the device back to the service center or require employee travel for troubleshooting. 
• Increase the device's efficiency and employee productivity. 
• Instant access and control over devices spread across different geographies.
• Safe and secure as only IT admins with designated privileges can have access. 
• Increased transparency to ensure end-user privacy. End users get notifications whenever an attempt is made to gain remote access to the device. 

To summarize, SureMDM remote support features offer a powerful yet user-friendly solution, equipping your IT team with the tools they need to proactively address device issues, minimize downtime, and ensure your workforce remains empowered. If you’re interested to know about how to set up and use SureMDM Remote Support for Android, Windows, iOS, macOS, Linux, or any VR device, check out this Knowledge Base article.