Quickly Resolve Issues on Field Devices with Lightning-Fast SureMDM NextGen Remote Control

IT support teams regularly deal with a variety of technical issues, including app crashes, device malfunctions, and unsuccessful app installations. Resolving device issues becomes difficult when devices are deployed in the field with limited personnel access. 

Imagine a scenario where a group of devices deployed in a remote location malfunctions, causing major disruptions to operational workflows. Businesses cannot afford to deal with the delays caused by downtime, and shipping devices or IT personnel back and forth is not an option owing to the high costs and increased time delays that entails. Every minute of a delay translates to potential operational revenue loss. As such, it’s imperative for businesses to resolve issues quickly so as to resume operations as soon as possible. That’s why choosing the best remote control tool gives leverage to IT admins. 

We are excited to unveil the latest enhancements to the SureMDM remote control feature - NextGen Remote Control. The upgraded NextGen Remote Control boasts real-time responses, an immersive view, and reduced RAM and data consumption, transforming the way admins utilize the SureMDM remote control feature. 

Features That Make NextGen Remote Control Faster & Smoother

Instant Peer-to-Peer Connection:

The SureMDM NextGen Remote Control establishes peer-to-peer connection between a device and the SureMDM console during remote session. This eliminates the need for a server to relay communication, resulting in faster and more efficient support interactions.

3x Faster Remote Connectivity:

NextGen Remote Control boasts a 3x reduction in latency, making remote sessions smoother and faster. This allows admins to seamlessly connect, access touch events on the devices, and perform necessary actions.

2x Less Data Consumption:

NextGen Remote Control significantly reduces data consumption by 50% during remote sessions, leading to lower internet costs for your organization.

Troubleshoot Like You're There:

With a full-screen view of the device, admins can effectively understand and troubleshoot device issues as if they were physically present.

Efficient Collaboration with Two-Way Calling:

NextGen Remote Control enables real-time voice communication between admins and end users, making troubleshooting and collaboration faster and more efficient.

That's not all! NextGen Remote Control will soon offer two-way voice calling between the admin and end-user during remote sessions. This helps the admins initiate calls to users directly through SureMDM remote control, without the need for any other app or software. 

Now, let us compare a few performance metrics of NextGen Remote Support of SureMDM with a third party remote support solution

The above-mentioned stats make it evident that SureMDM NextGen Remote Control offers faster remote troubleshooting capabilities and ensures lower network and RAM consumption when compared to third-party remote support solutions. 

 Here’s how fast SureMDM NextGen Remote Control is!

SureMDM NextGen Remote Control is currently available on Android, Windows, macOS and Linux devices.

Conclusion

Irrespective of its size and the industry it operates in, every business needs to ensure disruption free operations and minimal service downtime. SureMDM NextGen Remote Control is designed to simplify remote troubleshooting not only by offering more and better features than third-party remote support solutions but also by offering a smoother and glitch-free remote control experience, thus empowering IT teams to resolve issues quickly and efficiently.