Quickly Resolve Issues on Field Devices with Lightning-Fast SureMDM NextGen Remote Control

IT support teams regularly deal with a variety of technical issues, including app crashes, device malfunctions, and unsuccessful app installations. Resolving device issues becomes difficult when devices are deployed in the field with limited personnel access. 

Imagine a scenario where a group of devices deployed in a remote location malfunctions, causing major disruptions to operational workflows. Businesses cannot afford to deal with the delays caused by downtime, and shipping devices or IT personnel back and forth is not an option owing to the high costs and increased time delays that entails. Every minute of a delay translates to potential operational revenue loss. As such, it’s imperative for businesses to resolve issues quickly so as to resume operations as soon as possible. And in such cases, SureMDM is the best remote support tool IT admins can leverage. It allows IT admins to remotely connect to and access devices to promptly resolve technical issues. 

As part of our ongoing efforts to ease and streamline device management, we are excited to unveil the latest enhancements to the SureMDM remote support feature - NextGen Remote Support. The upgraded NextGen Remote Support boasts real-time responses, an immersive view, and reduced RAM and data consumption, transforming the way admins utilize the SureMDM remote support feature.  

Features That Make NextGen Remote Support Faster & Smoother

Instant Peer-to-Peer Connection:

The SureMDM NextGen Remote Support establishes peer-to-peer connection between a device and the SureMDM console during remote session. This eliminates the need for a server to relay communication, resulting in faster and more efficient support interactions.

3x Faster Remote Connectivity:

NextGen Remote Support boasts a 3x reduction in latency, making remote sessions smoother and faster. This allows admins to seamlessly connect, access touch events on the devices, and perform necessary actions.

2x Less Data Consumption:

NextGen Remote Support significantly reduces data consumption by 50% during remote sessions, leading to lower internet costs for your organization.

Troubleshoot Like You're There:

With a full-screen view of the device, admins can effectively understand and troubleshoot device issues as if they were physically present.

That's not all! NextGen Remote Support will soon offer two-way voice calling between the admin and end user during remote sessions. This helps the admins initiate calls to users directly through SureMDM remote support, without the need for any other app or software. 

Now, let us compare a few performance metrics of NextGen Remote Support of SureMDM with a third party remote support solution

The above-mentioned stats make it evident that SureMDM NextGen Remote Support offers faster remote troubleshooting capabilities and ensures lower network and RAM consumption when compared to third-party remote support solutions. 

 Here’s how fast SureMDM NextGen Remote Support is!

SureMDM NextGen Remote Support is currently available on Windows, macOS and Linux devices and will soon be available for Android devices.

Conclusion

Irrespective of its size and the industry it operates in, every business needs to ensure disruption free operations and minimal service downtime. SureMDM NextGen Remote Support is designed to simplify remote troubleshooting not only by offering more and better features than third-party remote support solutions but also by offering a smoother and glitch-free remote support experience, thus empowering IT teams to resolve issues quickly and efficiently.