Feature Roundup: SureMDM Hub–December 2024

MSPs, We’ve Got Something Exciting for You!

Managing multiple devices and customer accounts is no small feat for Managed Service Providers. You're always looking for ways to improve efficiency and enhance user satisfaction, but juggling it all can feel overwhelming at times. That's where SureMDM Hub comes in. The product team at 42Gears has added brand new features that will make managing your SureMDM accounts better and also give your Hub console a much needed refresh. If you’re new here, SureMDM Hub enables Resellers and Managed Service Providers to manage all their MDM customers from a single, centralized platform. MSPs can host multiple dedicated customer instances, apply configurations, manage license allocation, and more— all from a single Hub console.

So, What’s New in SureMDM Hub?

1. Global Jobs and Profiles
   Managing device configurations (called as jobs and profiles in SureMDM) across multiple accounts can be daunting. The Global Jobs and Profiles feature in SureMDM Hub simplifies this by allowing MSPs to create and deploy jobs and profiles across all customer accounts directly from a central console. This not only saves time and effort but also ensures consistency across every account.
   
   
   Global Jobs and Profiles in SureMDM Hub Console
   
2. Hub Branding
   Your brand identity is important, and the Hub Branding feature ensures it reflects that. MSPs can customize their Hub console by uploading a brand logo or adding text to the title bar, creating a personalized experience that reflects their unique brand identity.
   
   Adding Brand Text/Log in SureMDM Hub Console
   
3. Hub Dashboard
   Data drives decisions, and the Hub Dashboard puts essential insights at your fingertips. With this intuitive dashboard, MSPs can get instant insights into key metrics like device OS platforms, the online/offline status of devices, and more—all at the click of a button, on a central interface.
   
   Dashboards in SureMDM Hub Console
   
4. Plus Addressing
   For MSPs managing multiple customer accounts, creating new email IDs for new clients and managing client communication often poses a challenge. SureMDM Hub’s Plus Addressing simplifies customer onboarding by eliminating the hassle of creating new email IDs for account creation. It allows users to automatically generate email IDs from an existing one, verify customer emails during setup, access license details and expiry information, and manage customer emails with ease.
   
   Plus Addressing in SureMDM Hub Console
   
5. License Management Report
   Staying on top of licensing can be complex, especially when managing numerous accounts. The new License Report offers MSPs a clear view of license type (Device License, Things License, and VR Licenses), licenses allocated, licenses used, expiry date, and more. Download the report .csv or xlsx format. This ensures compliance while helping to plan license renewals proactively, avoiding interruptions while using SureMDM.
   
   Requesting License Report in SureMDM Hub Console

Conclusion

SureMDM Hub is an indispensable tool for MSPs seeking to streamline their operations and elevate their managed services. From simplifying client onboarding to optimizing workflows and providing actionable insights, SureMDM Hub empowers MSPs to stay ahead and deliver exceptional service every step of the way.

With these enhancements, managing your customers' SureMDM accounts becomes more efficient and effortless. Try out these new features in SureMDM Hub today!