15 Years of Trust: Top 5 Reasons Why Customers Choose 42Gears

In 2009, 42Gears began operations and onboarded our first customer. A decade and a half later, we have now helped over 18,000 customers across 115+ countries and partnered with 200+ technology partners. 

For over 15 years, 42Gears has supported leading enterprises and businesses across industries to achieve their digital transformation goals. Our industry-leading mobile device management (MDM) and unified endpoint management (UEM) solutions have a proven track record of empowering our customers with higher operational efficiency and enhanced employee productivity. As a result, we have witnessed tremendous growth in our global footprint and high demand for our solutions. 

In this blog, we reflect on the 5 key reasons why customers choose 42Gears MDM solutions, and explore our diverse portfolio in enabling businesses achieve their goals.  

Top 5 Reasons Why Customers Choose 42Gears

Right from our inception, our MDM solutions have always been based on a key core value - customer-centricity. That’s why our solutions have always offered customizability and flexibility, enabling us to put the customer’s needs first, and not force our customers to adopt a ‘one-size-fits-all’ approach. Each of our customer engagements has helped us evolve, strategize and develop new solutions that empower today’s modern, digital businesses. 

Businesses looking to manage, secure, and keep an eye on their endpoints—PCs, tablets, phones, wearables, and peripherals—can turn to 42Gears for a dependable UEM solution. We provide our clients with on-premise and SaaS-based mobility solutions. Our products are compatible with devices running Android, iOS, macOS, Windows, Linux, and Wear OS, as well as devices owned by employees.

Let’s dive deeper and explore the top 5 reasons why customers select 42Gears for their mobile device management and endpoint management requirements:

1. Industry Recognition

Over 18,000 businesses worldwide have relied on 42Gears MDM solutions for seamless, multi-OS device management. 42Gears was recognized as the Emotional Footprint Champion 2023 by Software Reviews. The G2 Spring 2024 MDM reports also identified the company as a specialist participant. 42Gears is also an Android Enterprise Recommended EMM Vendor, and holds the Android Enterprise Gold Partner status.

2. Technical Superiority

We believe in simplifying complex activities, especially when managing devices operating on multiple platforms. As a result, we have expanded our support to all major operating systems, like Android, Windows, iOS, iPadOS, Linux, ChromeOS, macOS, Apple TV, Wear OS, VR, and legacy OS like Windows Mobile/CE, making us one of the few MDM providers that offer true multi-OS device management support. 

When it comes to simplifying and streamlining mobile device and endpoint management, customers have chosen our solutions for our exceptional technical capabilities and innovative features like AI Chatbot, Analytics Engine, native iOS Screen Sharing, and Android Wearable Management. In addition, we excel at delivering comprehensive and customized solutions for a wide range of devices, including VR and IoT.

3. Best-in-class Support and Response Time

Our dedicated customer service and fast response times is another reason why we have earned the trust of many businesses across the globe. We consistently receive high ratings on websites like Capterra and Gartner Peer Insights. Our CSAT score of above 95% attests to our ongoing commitment to offering an unparalleled customer experience.

4. Agility and Flexibility

Our ‘customer-centric’ approach is the reason why we can offer unparalleled flexibility to our partners and customers by accommodating custom feature requests. Our solutions can easily scale to meet unique requirements. Additionally, since each of our customers’ requirements is unique, we offer flexible deployment options (on-premise, Saas-based and cloud-hosted deployment). 

5. Value for Money

Our tiered pricing strategy ensures customers only pay for what they need, maximizing cost savings while delivering efficiency. We also offer flexible plans, volume pricing, and no minimum quantity for our solutions, ensuring we cater to customers of all sizes. 

To learn how much you can save with 42Gears solutions, check out our ROI calculator!

Overview of 42Gears Solutions

As our customer base expands, so does our portfolio of solutions! Our mobility and endpoint management solutions continue to evolve to offer advanced capabilities that go beyond traditional MDM. 

Here is a quick rundown of our solutions! 

UEM Solution

42Gears flagship UEM solution, SureMDM, offers one platform to secure, monitor and manage all corporate and employee-owned devices running on all major operating systems, like Android, iOS, iPadOS, macOS, Windows, Linux, Wear OS, and IoT devices. With consistent feature updates, like Mobile Threat Defense (MTD) and Indoor Location Tracking, SureMDM offers a single, unified platform to track, manage and secure large fleets of devices. 

Kiosk Lockdown

42Gears offers an industry-leading kiosk lockdown solution, SureLock, to lock devices into kiosk mode. While SureLock is available as a standalone license, access to this kiosk lockdown capability is also included with SureMDM. SureLock gives companies greater command over their device and application usage by converting devices to kiosks and limiting user access to one or a few selected applications. 

Browser Lockdown

When employees have unrestricted access to the Internet, device misuse, data breaches, and cybersecurity attacks are inevitable. 42Gears offers the ideal solution with SureFox, which combines a clever design with affordability and ease of use. Any off-the-shelf device can quickly be transformed into a secure web kiosk with SureFox, enabling businesses to leverage SureFox to grant their customers and staff access to only the websites and web apps that have been approved. SureFox licenses are available separately as well as with SureMDM..

Digital Signage Solution

Digital signage displays are essential marketing tools for companies all around the world. Digital signage displays function as video kiosks that play presentations, films, or still images continuously. 42Gears SureVideo, a digital signage kiosk solution, is designed to make managing video kiosks simple and convenient. Retailers can turn off-the-shelf devices into digital signage displays by installing SureVideo on tablets or TV sticks of any size. In addition to being sold separately, SureVideo is also included with SureMDM licenses.

Enterprise Contact Management

The ease and speed with which team members can connect and communicate with one another has a significant impact on the team's productivity. However, companies may have to manage large teams scattered across different locations, leading to difficulties when employees have to collaborate and hampering productivity. To tackle this , 42Gears offers AstroContacts, an Enterprise Contact Management solution that enables employees to easily and safely share their contact details with each other. With only a tap,  users can find the contact details of colleagues they need to get in touch with..

Incident Communication Solution

Effective incident reporting and communication is essential to organizational resilience. To facilitate speedy incident communication to relevant stakeholders, 42Gears offers a user-friendly incident communication solution - AstroStatus. Using status pages and email notifications, AstroStaus empowers incident management and response teams to easily inform internal teams and customers about planned maintenance and service interruptions. AstroStatus can help you ensure compliance, speed up response times, and cut down on disruptions—keeping your business prepared for anything.

Device Farm Solution

Developed specifically for DevOps and QA teams, AstroFarm is a SaaS and on-premise private device farm that provides centralized remote access to devices used for application testing. AstroFarm offers innovative capabilities like remote control, remote view, automation testing, and remote debugging. With AstroFarm, businesses can maximize their device ROI, minimize e-waste and increase productivity. 

Multi-Tenant MDM Solution

SureMDM Hub supports managed service providers (MSPs) and resellers allocate and manage licenses for every SureMDM instance, and offer device management services to multiple customers from a single deployment of SureMDM. 42Gears also allows MSPs to rebrand both the Hub and SureMDM customer instances to get a customized look and feel, and use APIs for third-party integrations. 

Customer Success Continues to Drive Our Innovation

Thanks to its superior device management technology, excellent customer support, wide global reach, industry recognition, and customer-centricity, 42Gears solutions continue to be the leading choice for thousands of businesses across multiple industries. Our track record of improving operational efficiency and enhancing employee productivity for our customers continues to grow, and we look forward to helping more businesses achieve their future goals.