System Engineer

Full Time
Bengaluru, India

Relevant Experience: 1- 2  years

Key Responsibilities:

  • Provide Level 1 (L1) IT support for hardware, software, and network issues.
  • Windows 11 – OS Installations, Drivers installations, Software Installations, network Connectivity.
  • Learn and work with MAC OS, troubleshooting.
  • Understand permissions, reading process documents, policy documents of IT and ISMS Teams.
  • Assist in troubleshooting and resolving basic technical issues for internal teams.
  • understand the process, policies and escalate unresolved problems to higher support tiers.
  • Perform routine system checks and updates under guidance.
  • Assist in setting up and configuring workstations, devices, and software.
  • Monitor and respond to IT support tickets in a timely manner.
  • Maintain accurate logs of all support requests and resolutions.
  • Collaborate with team members to ensure smooth IT operations.
  • Required Qualifications:
  • Diploma in Computer Science, or BCA with Information Technology, or a related field.
  • Strong understanding of basic IT concepts such as hardware, software, and networking.
  • Proficiency in using Windows, Linux, or Mac operating systems.
  • Basic knowledge of troubleshooting IT issues.
  • Provide Level 1 (L1) IT support for hardware, software, and network issues.
  • Windows 11 – OS Installations, Drivers installations, Software Installations, network Connectivity.
  • Learn and work with MAC OS, troubleshooting.
  • Understand permissions, reading process documents, policy documents of IT and ISMS Teams.
  • Assist in troubleshooting and resolving basic technical issues for internal teams.
  • understand the process, policies and escalate unresolved problems to higher support tiers.
  • Perform routine system checks and updates under guidance.
  • Assist in setting up and configuring workstations, devices, and software.
  • Monitor and respond to IT support tickets in a timely manner.
  • Maintain accurate logs of all support requests and resolutions.
  • Collaborate with team members to ensure smooth IT operations.
  • Required Qualifications:
  • Diploma in Computer Science, or BCA with Information Technology, or a related field.
  • Strong understanding of basic IT concepts such as hardware, software, and networking.
  • Proficiency in using Windows, Linux, or Mac operating systems.
  • Basic knowledge of troubleshooting IT issues.

    • Desired Skills:

    • Communication Skills: Good verbal and written communication in English. Ability to understand technical issues with clear strong Computer science basics and learning from different internet sources are very important.
    • Team Player: Strong collaboration skills and willingness to learn in a team environment.
    • Problem-Solving: Analytical mindset with the ability to troubleshoot effectively.
    • Time Management: understand the importance of Time Management able to think about end user commitments. 
    • Ability to work in 24*7 Monthly Shift Rotation.
  • Communication Skills: Good verbal and written communication in English. Ability to understand technical issues with clear strong Computer science basics and learning from different internet sources are very important.
  • Team Player: Strong collaboration skills and willingness to learn in a team environment.
  • Problem-Solving: Analytical mindset with the ability to troubleshoot effectively.
  • Time Management: understand the importance of Time Management able to think about end user commitments. 
  • Ability to work in 24*7 Monthly Shift Rotation.

    • What We Offer:

    • Hands-on experience in a professional IT environment.
    • Mentorship and guidance from experienced IT professionals.
    • Opportunities to work on live projects and gain practical skills.
    • A stepping stone for a rewarding career in the IT industry.
    • Certificate of Internship Completion.
  • Hands-on experience in a professional IT environment.
  • Mentorship and guidance from experienced IT professionals.
  • Opportunities to work on live projects and gain practical skills.
  • A stepping stone for a rewarding career in the IT industry.
  • Certificate of Internship Completion.